LASER INK MARKING MACHINE
Electronics
Products/Services Utilized |
China capability – warehousing, distribution & IT capabilities |
Requirement
| Formulate possible logistics models for pan China DG(dangerous goods) storage for ink and distribution of the machines, spare parts and ink |
| Consolidate order management i.e. all orders to be managed by the head office in Shanghai |
| Consolidate logistics management in the head office in Shanghai |
| Serve over 7,000 customers and over 2,000 orders a month |
| Electronic information exchange between systems |
Solution
| Dedicated client and operations management team |
| Established 9 regional stock keeping centers for ink storage |
| Established 1 central distribution center in Shanghai for machines, spare parts and ink and one sub warehouse |
| Replenishment planning |
| Delivery and return management |
| Money collection |
| POD management |
| Inventory management |
| Individualization for VIP customers |
| Managed through monthly performance tracking, service failure recovery and continuous improvement |
| EDI linked between Customer and PIL Logistics |
| Real time tracking of all inventory stored and in transit |
| Customer survey |
Value add
| Allow Customer to have centralized control over all orders taken and shipped across China |
| Simplify logistics management and last mile customer management e.g. delivery tracking, vendor negotiation etc. |
| Instead focus on customer needs |
| Customer is able to have control over the quality of the product delivery |
| Customer is able to optimize logistics cost through find tuning of the logistics model |